This Privacy Policy applies to the TrueBeep website and mobile applications (iOS and Android).

We utilize your data to facilitate and enhance our service offerings. By engaging with our services, you implicitly consent to the collection, utilization, and sharing of your Personal Data as outlined in this Privacy Policy. Unless explicitly stated otherwise within this document, the terminology employed herein adheres to the definitions outlined in our Terms of Service.

Definitions:

"Personal Data" encompasses (a) any form of information that either directly identifies an individual or, when combined with other data, may lead to the identification of an individual, and (b) any information meeting the criteria of "personally identifying information," "personal data," or "personal information" as defined by relevant privacy legislation.

• Information Collection: We collect personal data from users, including business owners or Organization, for various purposes:
  1. Account Management: Organization information such as names, email addresses, and contact details are collected to create and manage user accounts on our TrueBeep application.
  2. Loyalty Programs: Participation in loyalty programs may require users to provide additional information, such as purchase history or preferences, to administer rewards and incentives effectively.
  3. Notifications: Contact information is gathered to facilitate communication with users and their subscribers via SMS, WhatsApp, email, or other channels.
• Mobile App Permissions: Our mobile applications request specific permissions to provide functionality:
  1. Camera Permission: Used exclusively for QR code scanning to quickly identify customers. QR codes are processed locally on your device. We do not store or transmit camera images.
  2. Biometric Authentication: Secure app access using Face ID, Touch ID, or fingerprint. Biometric data is stored securely on your device only. We cannot access your biometric information.
  3. Device Storage: Store app data, user preferences, and offline functionality. Data stored locally in encrypted format where possible.
• Use of Information: The collected data is utilized as follows:
  1. Service Provision: Personal information is used to deliver our TrueBeep application's functionality, including customer management, loyalty program administration, and notification services.
  2. Targeted Marketing: User data may be analyzed to personalize marketing efforts, such as sending tailored promotions or campaigns based on user preferences and behavior.
  3. User Analysis: Usage data helps us understand how users interact with our platform, allowing us to optimize features and improve user experience continually.
• Third Party User Data: We only collect third-party user data for the purpose of authorization, but we do not use this data to develop, improve, or train generalized AI and/or ML models. This is applicable to all of our third-party service partners e.g Google Workspace API, Canva, Facebook, Instagram, WhatsApp, Linkedin, TikTok etc.
• Information Sharing: While we do not sell or rent user data, we may share it under certain circumstances:
  1. Service Providers: We may engage third-party service providers to assist with functions such as data processing, customer support, or analytics. These providers are contractually bound to handle user data securely and only for specified purposes.
  2. Legal Compliance: We may disclose user information if required by law or to comply with legal obligations, such as responding to court orders or law enforcement requests.
• Data Security: We prioritize the security of user information and employ industry-standard measures to safeguard it:
  1. Encryption: Data transmission and storage are encrypted to protect against unauthorized access.
  2. Access Control: Access to user data is restricted to authorized personnel on a need-to-know basis.
  3. Regular Audits: We conduct regular audits and assessments to identify and address potential security vulnerabilities.
• Data Retention: We retain user information as follows:
  1. Purpose: TrueBeep retains data for the purposes of optimizing marketing campaigns, and providing actionable insights to businesses.
  2. Duration: User data is retained for a period of [e.g., 12-24 months] by default, unless a user or business requests its removal sooner. For third party service partners like Google, Canva, Facebook, Instagram, WhatsApp, Linkedin, TikTok etc, we retain the data until the user or business disconnects the service.
• Data Deletion: We provide comprehensive data deletion options:
  1. Archival: After the initial retention period, inactive or infrequently accessed data may be archived. Archived data is stored in secure, low-cost storage systems and remains accessible if necessary for business purposes. For third party service partners like Google, Canva, Facebook, Instagram, WhatsApp, Linkedin, TikTok etc, we do not archive the data.
  2. Removal Upon Request: Users or businesses can request permanent data removal at any time. Once a removal request is processed, the data is purged from live and backup systems within [e.g., 30 days].
  3. Automated Removal: TrueBeep provides automated data deletion options, such as removing data older than a specified period (e.g., for businesses looking to minimize long-term data storage).
• User Choices: Users have control over their data and communication preferences:
  1. Opt-Out: Users can opt-out of receiving marketing communications or notifications from our platform at any time by adjusting their preferences in their account settings.
  2. Access Control: Access to user data is restricted to authorized personnel on a need-to-know basis.
• User Rights: Depending on your location, you may have additional rights including:
  1. Access: Request copies of your personal data
  2. Correction: Update or correct inaccurate information
  3. Deletion: Request deletion of your personal data
  4. Portability: Export your data in a structured format
  5. Objection: Object to processing of your personal data

  To exercise these rights, contact us at admin@truebeep.com

• Loyalty Program: Participation in loyalty programs involves the collection and use of additional data:
  1. Reward Management: Personal information provided by users may be used to administer loyalty rewards, track points, and offer personalized incentives to program participants.
  2. Consent: Users are informed and asked for their consent before enrolling in any loyalty programs offered through our TrueBeep application.
• Notification Channels: Users have the flexibility to choose their preferred communication channels:
  1. Selection: Users can select from various notification channels, including SMS, WhatsApp, email, or others, to reach their subscribers effectively.
  2. Contact Details: Contact information collected for notification purposes is used solely to deliver messages as per user preferences and is not shared with third parties for marketing purposes.
• Children's Privacy: TrueBeep is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a user under the age of 13, we will delete such information from our records.
• International Data Transfers and Compliance: Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers and comply with applicable data protection regulations including GDPR (EU) and CCPA (California) where applicable.
• Policy Updates: This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements:
  1. Notification: Users will be notified of any significant changes to the Privacy Policy through appropriate channels, such as email or notification within the TrueBeep application.
  2. Acceptance: Continued use of our TrueBeep application following the posting of updates to the Privacy Policy indicates users' acceptance of the revised terms.
• Contact: For inquiries, clarification, or concerns regarding this Privacy Policy or our data practices, users can reach out to us at admin@truebeep.com
• Changes to the Policy: We may periodically update this Privacy Notice. If we make any material changes, we will notify you by updating this posting or by posting notice in the Services. The date that this Privacy Notice was last revised is identified at the top of the page. Your continued use of the Services after the effective date will be subject to the new Privacy Notice. You are responsible for periodically checking this Privacy Notice for changes.

By using our TrueBeep application, users acknowledge and consent to the collection, use, and sharing of their information as described in this Privacy Policy. TrueBeep reserves the right to change this Privacy Policy to comply with changes in the applicable laws and regulations. The Users shall be notified of any changes made to this policy via our website or by email at least thirty days prior, when possible, to their entry into force.