Account Deletion

How to Permanently Delete Your TrueBeep Account

LAST UPDATED: January 15, 2025

This page provides instructions for permanently deleting your TrueBeep account and all associated data in compliance with privacy regulations and Google Play requirements. Account deletion is irreversible and will remove all your personal data from our systems.

How to Request Account Deletion

To delete your TrueBeep account and all associated personal data, please follow these steps:

  • Visit Our Contact Page: Go to our Contact Form
  • Fill Out the Form: Complete the contact form with:
    • Name: Your full name
    • Email: The email address associated with your TrueBeep account
    • Subject: "Account Deletion Request"
    • Message: Use the template provided below
  • Confirmation: We will process your request within 48 hours and send confirmation when deletion is complete

Message Template:

I would like to delete my TrueBeep account and all associated data. Account Email: [Your registered email address] Reason for deletion: [Optional] Please confirm when the deletion is complete. Thank you.

What Data Gets Deleted

When you delete your TrueBeep account, the following information will be permanently removed:

  • Personal Information: Your name, profile information, email address, phone number, and account credentials
  • App Data: Customer database and contact information you've added, loyalty points and transaction history, app settings and preferences
  • Authentication Data: Biometric authentication settings, authentication tokens, and login credentials
  • Usage Data: App usage logs, analytics data, and error reports.

Data Retention Policy

Some data may be retained in anonymized form for legitimate business purposes:

  • Aggregated Analytics: Anonymous usage statistics (retained for 30 days)
  • Security Logs: Anonymized audit logs for security purposes (retained for 90 days)
  • Legal Compliance: Data required by law or regulation (as legally mandated)
  • Backup Systems: Data in backup systems will be removed during the next backup cycle (within 30 days)

Deletion Timeline

  • Day 0: Request received and acknowledged
  • Within 24 hours: Identity verification (if needed)
  • Within 48 hours: All personal data deleted from active systems
  • Within 30 days: Data removed from backup systems
  • Day 2-3: Confirmation email sent to you

Before You Delete Your Account

Consider these alternatives before permanently deleting your account:

  • Temporary Deactivation: Temporarily disable your account instead of deleting to preserve your data for future use
  • Data Export: Request a copy of your data before deletion, including customer database and loyalty information
  • Get Help: Contact our support team to resolve any issues - we may be able to help without requiring account deletion

Frequently Asked Questions

Q: Can I reactivate my account after deletion?

A: No, account deletion is permanent. You would need to create a new account.

Q: What happens to customer data I've added?

A: All customer data you have added to TrueBeep will be permanently deleted along with your account.

Q: How do I know my data is actually deleted?

A: We will send you a confirmation email with details about what data was deleted and when.

Contact Information

  • Contact Form: truebeep.com/contact
  • Subject: "Account Deletion Request"
  • Response Time: Within 48 hours
  • Business Hours: Monday - Friday, 9 AM - 5 PM

Legal Information

This account deletion process complies with:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Google Play Data Safety Requirements
  • Other applicable privacy regulations

TrueBeep is committed to protecting your privacy and ensuring secure handling of your personal data. If you have any questions about this deletion process, please do not hesitate to contact our support team through our contact form.